br999 Privacy Policy

1 Introduction

br999 is an online gaming platform serving players in Pakistan. We offer live casino games, slot games, sports betting on Cricket, Pakistan Super League (PSL), Football and other events, along with account management, deposits and withdrawals in PKR.

When you use our platform, we collect certain personal information about you. This is necessary to create and manage your account, verify your identity, process your payments and provide the gaming services you are here for. We take our responsibility to protect that information seriously, and this policy sets out exactly how we do so.

We understand that Pakistani players are increasingly aware of how their data is used online, and we think that is a healthy development. This policy is written to be read and understood — not to obscure what we do. If something is unclear after reading it, contact our support team and we will explain it.

2 Data We Collect

The personal data br999 collects falls into the following categories:

2.1 Account Registration Data

When you create a br999 account, we collect the information you provide during registration. This includes your full name, date of birth, email address, phone number and chosen username. This information is required to open and maintain your account on the platform.

2.2 Identity Verification Data

To comply with Know Your Customer (KYC) requirements and to process withdrawals, we may ask you to provide a copy of a valid government-issued identity document such as a CNIC, passport or driving licence. This data is used solely for identity verification purposes and is handled with strict access controls.

2.3 Financial and Transaction Data

When you make a deposit or request a withdrawal, we collect transaction-related information. This includes the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer or card), transaction amounts in PKR, transaction timestamps and reference numbers. We do not store full payment credentials — those are handled by your payment provider.

2.4 Gaming Activity Data

We record your activity on the platform, including bets placed, games played, bonus usage, win and loss history, and session durations. This data is used to manage your account, detect unusual patterns and support responsible gaming tools.

2.5 Device and Technical Data

When you access br999, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, and session timestamps. This data helps us secure the platform and troubleshoot technical issues.

3 How We Collect Your Data

br999 collects your personal data through the following means:

• Directly from you — when you register, complete identity verification, make a deposit, place a bet or contact support
• Automatically — through cookies, session tracking and platform analytics tools when you browse or use the site
• From payment processors — transaction confirmation data is received from JazzCash, Easypaisa, Raast and other payment partners once a transaction is completed
• From identity verification providers — where third-party KYC tools are used to confirm the authenticity of documents you submit

We do not purchase personal data from data brokers or collect data from social media platforms without your explicit consent.

4 How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management — creating and maintaining your br999 account, processing logins and managing your profile settings
• Payment processing — facilitating deposits and withdrawals in PKR through your chosen payment method and confirming transactions
• Identity verification — confirming your identity before processing your first withdrawal or where account activity triggers a review
• Customer support — responding to your queries, investigating disputes and resolving technical issues you report to our team
• Platform security — detecting and preventing fraud, identifying duplicate accounts and investigating unusual or prohibited activity
• Responsible gaming — monitoring gaming patterns to support the responsible gaming tools available on the platform, including deposit limits and self-exclusion
• Platform improvement — understanding how players use br999 so that we can improve the experience, fix bugs and develop new features
• Marketing communications — sending you information about promotions, bonuses and new games if you have opted in to marketing communications

We do not use your data for any purpose other than those listed above without notifying you first.

5 Sharing Your Data

br999 does not sell your personal data. We may share your data with third parties only in the following limited circumstances:

5.1 Payment Processors

When you make a deposit or withdrawal, the relevant transaction information is shared with your payment provider — for example, JazzCash or Easypaisa — solely to process that transaction. Payment providers operate under their own privacy policies and are responsible for the data they process on their own systems.

5.2 Identity Verification Providers

Where third-party KYC tools are used to verify the documents you submit, the relevant data is shared with that provider for the sole purpose of completing the verification check. These providers are contractually bound to handle your data securely and not to use it for any other purpose.

5.3 Technology Providers

br999 uses third-party technology providers for platform hosting, analytics and customer support tooling. These providers may process technical data such as IP addresses and session information in the course of providing their services to us. They do not have access to your payment or identity documents.

5.4 Legal Requirements

We may disclose your personal data if required to do so by a valid legal process, court order or where we believe disclosure is necessary to prevent fraud or protect the rights and safety of br999, our players or others.

6 Data Storage and Security

br999 takes the security of your personal data seriously. We implement the following measures to protect the data we hold:

• Encryption in transit — all data transmitted between your device and br999's servers is encrypted using TLS (Transport Layer Security)
• Encrypted storage — sensitive data held in our systems is stored in encrypted form
• Access controls — access to personal data within our organisation is restricted to staff who have a genuine operational need for it
• Regular security reviews — our systems and processes are reviewed periodically to identify and address potential vulnerabilities
• Incident response — we maintain procedures for responding to data security incidents, including notifying affected users where required

While we implement robust security measures, no online system can guarantee absolute security. If you have concerns about the security of your account, contact support immediately. You can also strengthen your account security by using a strong, unique password and not sharing your login details with anyone.

7 Cookies and Tracking

br999 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small data files stored on your device by your browser when you visit a website.

Types of Cookies We Use

• Essential cookies — required for the platform to function, including session management and login state. These cannot be disabled without affecting your ability to use the site.
• Analytics cookies — used to understand how players navigate the platform, which pages are most visited and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies — store your settings and preferences, such as language and display options, so you do not have to reconfigure them on each visit.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using br999, but may affect some personalisation features. br999 does not use third-party advertising cookies or tracking pixels for ad targeting purposes.

8 Data Retention

br999 retains your personal data for as long as your account is active and for a reasonable period thereafter. Specifically:

• Account data is retained for the duration of your account and for a period after closure to allow for dispute resolution, audit trails and compliance with any applicable legal obligations.
• Transaction records are retained for a minimum of five years from the date of the transaction, which is standard practice for financial record-keeping.
• Identity verification documents are retained for the period required to satisfy KYC obligations and are then securely deleted.
• Marketing data is deleted promptly upon opt-out or account closure, whichever comes first.

When data is no longer required, it is deleted or anonymised in a secure manner. If you would like to know more about how long specific types of data are retained, contact our support team.

9 Your Data Rights

As a br999 player, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact our customer support team. We will respond to all valid requests within a reasonable timeframe.

10 Children and Minors

br999 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data or has been using the platform, we will immediately suspend the account, delete the associated data and refuse any related transactions.

If you are a parent or guardian and believe your child has registered on br999, please contact customer support immediately so we can take appropriate action. We encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming platforms.

11 Changes to This Privacy Policy

br999 reserves the right to update this Privacy Policy at any time. When we make significant changes, we will notify registered players through the platform or via the contact details on their account. The date of the most recent update is shown at the top of this page.

Continued use of the br999 platform after a Privacy Policy update has been communicated constitutes your acceptance of the revised policy. We recommend checking this page periodically so you are always aware of how your data is being handled. If you have concerns about any change we have made, contact support before continuing to use the platform.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how br999 has handled your personal information, please reach out to our customer support team. We are available 24/7 and will do our best to address your concern promptly and clearly.

You can reach us via the live chat tool available in your account dashboard. For data-specific requests, please include your registered username and a clear description of your request so we can handle it efficiently.